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Frequently Asked Questions About Home Care

When you invite someone into your home, you want to feel trust and confidence. Here are some questions that can help guide your decision making when seeking home care services:


Q: What’s the difference between home care and private care?
A: Home care typically involves health-related services that are delivered to you in your home and are ordered by your physician to help your recovery. Private care is a type of home care. If you need home care that extends beyond services covered by insurance, our Private Care services provide day-to-day support to help you continue to live safely and independently in your home. Learn more about Private Care. 


Q: What’s the difference between Partners home care services and a visiting nurse agency?
A: Partners HealthCare at Home offers an extensive continuum of care, providing the right kind of care at the right time. Not only do we provide professional nurses to care for you in your home, we offer  much more, including rehabilitation therapists, home health aides, homemakers and companions, health care products and new technologies such as telemonitoring, pediatric and prenatal programs, wound care and chronic care management.  As a member of Partners HealthCare, we are dedicated to research and training to ensure your receive the very latest in home based care. Learn more about our services. 


Q: How can I know that the person coming into my home is trustworthy?
A: At Partners HealthCare at Home, you can be sure that every member of your team – whether nurse, rehabilitation therapist, home health aide, social worker and others – is highly trained, trustworthy and professional. Every member of your team is fully screened and insured. They offer a level of skill that comes only with experience, and the compassion that comes with true caring.


Q: Why is home care technology important?
A: Providing the most advanced medical tools and technologies in the home means better patient outcomes and better quality of life. At Partners HealthCare at Home, our products and technologies keep you connected with care, so you can go about your daily routine with confidence. Learn more about our at-home technology. 


Q: What if I need home care services for only a short time?
A: Home care services can be used on a short-term or long-term basis. Many of our patients use our services for only a short time, while others have been with us for years. While with Partners HealthCare at Home, you will have a case manager who will keep in touch to regularly assess your situation and needs.


Q: What should I consider when evaluating home care providers?
A: Here are some things you may want to consider:

  • How long the agency has been in the business of home care
  • Whether the agency is licensed, insured and bonded
  • If the agency contract with independent workers or if everyone is an employee
  • If the agency’s home health aides are certified
  • How the company screens employees and whether it performs background checks
  • If the agency provides continuing education for employees