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Quality and Safety

Partners HealthCare at Home (PHH) - Home Care is committed to delivering compassionate care across the healthcare continuum to improve quality of life for persons recovering from, or learning to live fully with, illness, injury and disability.

How Our Patients Rate Their Experience

We value the opinions of our patients and their families. The feedback we receive through our satisfaction surveys is key to helping us to continually improve our care and service.

More patients of Partners Healthcare at Home (PHH) - Home Care believe their care is provided in a professional and compassionate manner, compared to state and national reports.


Source: CMS Home Health Compare

More of our patients (PHH) rate their overall care as a 9 or 10 on a scale of 1-10, compared to state and national reports. 


Source: CMS Home Health Compare

Making Sure You Receive the Care You Need as Quickly as Possible

When you or your loved one needs care it is important that it is provided in a timely manner. Medicare, Medicaid and/or your insurance company require that care begins within 24 to 48 hours of the time it is requested (when you are discharged from the hospital or are referred by a physician). Compared to other agencies in the state and nation the vast majority of Partners HealthCare at Home patients are seen within 24 hours of referral.


Source: CMS Home Health Compare

Helping You Function Independently at Home and in the Community

Functions like the ability to walk, move around freely, get in and out of chairs or bed are all necessary to remain independent at home. Partners HealthCare at Home has the proven ability to help you meet these types of goals.

Diseases and conditions like heart failure and chronic obstructive pulmonary disease (COPD) may cause you to lose strength and become weaker. Our goal is to slow that process.

Pain, muscle weakness, post surgical recovery, and other conditions can also make it harder for you to function as well as you used to. Our nurses and therapists work to make sure your pain is controlled and that you have exercises, treatments and medications to help you gain back your strength. They ensure you have and learn how to use equipment like canes, walkers and wheelchairs to help you progress to the highest level of function.

Improvement in Walking and Moving Around 
Source: CMS Home Health Compare

Improvement in Getting in and Out of Bed
Source: CMS Home Health Compare

Helping You Manage Your Health Condition

Managing many complicated medications can make it harder for you to stay safe and independent in your own home. Older adults are the largest users of prescription medication, yet with advancing age they are more vulnerable to side effects of the medications they are taking. Approximately 30 percent of hospital admissions of older adults are medication related. Nursing interventions that assist older adults in managing their medications can help prevent unnecessary, costly nursing home admissions, hospitalizations, and emergency room visits, while also improving a patient's quality of life. Our nurses and therapists can assist you to find ways to remember to take your medications and to manage the side effects.

Better at Taking MedicationsSource: CMS Home Health Compare

Many conditions can affect your lungs making it difficult to breathe which in turn can make even the simplest tasks difficult. Helping you to find ways to conserve your energy so that breathing does not become labored and helping you to use inhalers effectively are just a few of the ways our nurses and therapists can help you improve your ability to breathe.



Source: CMS Home Health Compare

* Above data is publicly reported by the Center for Medicare and Medicaid Services (CMS) and was published in April 2017 *