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Privacy Policy

Partners HealthCare at Home values our relationship with those whom we serve.

We know that respect for privacy, especially regarding sensitive and personal health information is the foundation of that relationship. Because we respect your privacy interests, we operate this website by the following principles:

You may use Partners HealthCare at Home’s website without disclosing personally identifiable information. We will not obtain such information about you unless you choose to submit it to us. For example, if you email us your comments or suggestions, that identifies your email address. Other examples are if you provide your first and last name; your last name with your first initial; or either one in combination with your social security number, driver’s license number, or credit card number.

We have taken reasonable steps to ensure the integrity and confidentiality of personally identifiable information that you may provide,. You should understand, however that electronic transmissions via the internet are not necessarily secure from interception and so we cannot guarantee the security or confidentiality of such transmissions.

Partners HealthCare at Home's web server collects and saves the default information customarily logged by World Wide Web server software. Our logs contain the following information for each request: date and time, originating IP address and domain name (the unique address assigned to your internet service provider's computer that connects to the internet), object requested, and completion status of the request.

We do not use "cookies", which are small files stored on your computer's hard drive that are used to track personal information.

Except for authorized law enforcement investigations or other facially valid legal processes, we will not share any information we receive with any parties outside of Partners

View the full Partners Privacy Healthcare Notice in ENGLISH
View the full Partners Privacy Healthcare Notice in SPANISH
View the full Partners Privacy Healthcare Notice in PORTUGUESE

Click here to read Partner's website privacy statement.


Partners HealthCare at Home (PHH) web site is intended to provide general information about Partners HealthCare at Home and its services. The information on the website is written and maintained by PHH staff. This site also provides links to the web site of Partners HealthCare System members and affiliates that provide health information that may be written by their respective staff, physicians or health care providers, or contracted from outside providers. We also provide access (links) to some external web sites for your convenience. PHH is not responsible for the availability, accuracy, or content of those outside sites, nor does it endorse them.

This site is not an attempt to practice medicine or provide specific medical advice, nor does use of the site establish a doctor-patient relationship. For emergency medical treatment or answers to personal questions, we strongly encourage you to consult with a qualified health care provider.

You assume full responsibility for using the information on this site, and you understand and agree that Partners and its affiliates are not responsible or liable for any claim, loss, or damage resulting from its use by you or any user. While we try to keep the information on the site as accurate as possible, we disclaim any warranty concerning its accuracy, timeliness, and completeness, and any other warranty, express or implied, including warranties of merchantability or fitness for a particular purpose. PHH also does not warrant that access to the site will be error- or virus-free.

Material on the PHH web site is protected by copyright law. Unless otherwise stated, users may print or download information from this site for personal, non-commercial use only, provided they identify the source of the material and include a statement that the materials are protected by copyright law. Permission to reprint or otherwise reproduce any document in whole or in part is prohibited, unless prior written consent is obtained from the copyright owner.

By choosing to use the PHH web site you acknowledge and agree to the terms of this Disclaimer and our Privacy Policy. We encourage you to read these. We reserve the right to modify these terms and policies and recommend that you periodically review them, because if you use the site you will be expected to comply with these.

Information for Reporting Claims of Copyright Infringement

In accordance with the Digital Millennium Copyright Act, 17 U.S.C. § 512 (the "DCMA") Partners Home Care, Inc. d/b/a Partners HealthCare at Home, is registered as a Service Provider with the United States Copyright Office. Notifications of copyright infringement claims occurring on PHH’s network should be reported to PHH’s designated agent, as follows:

Robert Pappagianopoulos
Partners Healthcare System, Inc.
One Constitution Center, 2nd floor
Charlestown, MA 02129



Any such notice must be in writing, and must include the following information as required by the DMCA:

  • A physical or electronic signature of the copyright owner or the person authorized to act on its behalf;
  • A description of the copyrighted work claimed to have been infringed;
  • A description of the infringing material and information reasonably sufficient to permit PHH to locate the material;
  • Your contact information, including your address, telephone number, and email;
  • A statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  • A statement that the information in the notification is accurate, and, under the pains and penalties of perjury, that you are authorized to act on behalf of the copyright owner.